SHIPPING & DELIVERY

OVERVIEW

At Kroklam, we want your order to arrive safely and smoothly.

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you shop at Kroklam.com.

ORDER PROCESSING TIME

After your order is successfully placed and payment is confirmed, our team will begin preparing your order.

Orders are typically processed within:

1–3 Business Days

Processing time includes:

• Order verification
• Product preparation
• Packaging

Please note that processing time is separate from delivery time.

ESTIMATED DELIVERY TIME

After your order has been shipped, estimated delivery times are:

United States:
10–15 Business Days

Canada:
10–15 Business Days

Australia:
10–15 Business Days

Delivery times are estimates and may vary slightly depending on:

• Your location
• Carrier performance
• Weather conditions
• Holidays
• Customs processing
• Other circumstances outside our control

TRACKING YOUR ORDER

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow:

2–3 Business Days

for tracking information to update after shipment.

You can track your order through our:

Track Order page

SHIPPING COSTS

Shipping costs are calculated based on your order and destination.

Any applicable shipping fees will be displayed during checkout before payment is completed.

Kroklam may offer free shipping promotions from time to time.

Current shipping promotions will be displayed on our website.

MULTIPLE PACKAGE DELIVERY

For orders containing multiple items, products may occasionally be shipped separately.

If this happens:

• You may receive multiple tracking numbers.
• Packages may arrive at different times.

You will not be charged additional shipping fees because your order arrives in separate packages.

SHIPPING LOCATIONS

Orders may be fulfilled from different locations depending on product availability and delivery destination.

This allows us to provide a wider selection of products while arranging efficient fulfillment for our customers.

ADDRESS INFORMATION

Please make sure your shipping information is correct before completing your purchase.

If you need to update your shipping address, contact us as soon as possible:

support@kroklam.com

Once an order has been processed or shipped, we may not be able to make changes.

DELAYED PACKAGES

While we work to ensure reliable delivery, delays may occasionally occur due to circumstances outside our control.

If your tracking information has not updated for an extended period or your package appears delayed, please contact us.

Our customer service team will assist you.

Email:

support@kroklam.com

LOST OR MISSING PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, please check:

• Around your front door or delivery area
• With household members
• With neighbors
• With your local carrier

If you still cannot locate your package, please contact us with your order information.

CUSTOMS AND IMPORT FEES

International orders may be subject to customs duties, taxes, or import fees depending on local regulations.

Any applicable charges are determined by local authorities and are the responsibility of the customer unless otherwise stated during checkout.

CONTACT US

If you have any questions about shipping or delivery, please contact:

Kroklam Customer Service

Email:

support@kroklam.com