PRIVACY POLICY

OVERVIEW

This Privacy Policy describes how Kroklam (“Kroklam,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from Kroklam.com.

We respect your privacy and are committed to protecting your personal information.

By using our website, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

When you visit Kroklam.com, place an order, subscribe to our updates, or contact us, we may collect certain information necessary to provide our services.

Personal Information You Provide

We may collect:

• Name
• Email address
• Billing information
• Shipping address
• Phone number
• Payment information
• Order details
• Customer service communications

This information is collected when you:

• Create an account
• Place an order
• Subscribe to emails
• Contact customer support
• Participate in promotions or surveys

INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referring websites
• Shopping activity

This information helps us improve our website performance, understand customer preferences, and provide a better shopping experience.

HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and fulfill orders
• Provide customer support
• Send order confirmations and updates
• Provide shipping and tracking information
• Process payments
• Improve our products and services
• Personalize your shopping experience
• Send promotional emails (with your permission)
• Prevent fraud and protect website security

PAYMENT INFORMATION

Payment information is processed securely through trusted third-party payment providers.

Kroklam does not directly store your complete credit card information.

Payment providers process transactions according to their own privacy policies and security standards.

COOKIES AND TRACKING TECHNOLOGIES

Kroklam uses cookies and similar technologies to improve website functionality and understand customer behavior.

Cookies may be used to:

• Remember your preferences
• Maintain shopping cart information
• Analyze website traffic
• Improve website performance
• Provide relevant advertising

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

ADVERTISING AND ANALYTICS

We may use third-party services, including analytics and advertising platforms, to understand customer interactions and improve our marketing.

These services may collect information such as:

• Website activity
• Device information
• Interaction with advertisements

These technologies may include services such as:

• Meta Pixel
• Google Analytics
• Other marketing and analytics tools

These third-party providers have their own privacy policies regarding how they collect and process information.

HOW WE SHARE YOUR INFORMATION

We may share your information with trusted third parties when necessary to operate our business, including:

Service Providers

We may share information with companies that help us:

• Process payments
• Fulfill orders
• Deliver packages
• Provide customer support
• Analyze website performance

Legal Requirements

We may disclose information if required by law or to:

• Protect our rights
• Prevent fraud
• Protect customer safety
• Comply with legal obligations

We do not sell or rent your personal information to third parties.

ORDER AND SHIPPING INFORMATION

To fulfill your order, we may share necessary information with logistics partners and service providers.

This may include:

• Recipient name
• Shipping address
• Contact information
• Order details

This information is used only for order fulfillment and delivery purposes.

YOUR RIGHTS

Depending on your location, you may have rights regarding your personal information, including:

• Accessing your personal information
• Requesting correction of inaccurate information
• Requesting deletion of your information
• Opting out of marketing communications

To request assistance, please contact us.

EMAIL COMMUNICATIONS

If you subscribe to our newsletter or provide your email address, we may send:

• New product updates
• Seasonal inspiration
• Promotions
• Store announcements

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

However, no online transmission method or electronic storage system can be guaranteed to be completely secure.

CHILDREN'S PRIVACY

Kroklam.com is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review their privacy policies before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with the revised effective date.

Your continued use of Kroklam.com after changes are published means you accept the updated Privacy Policy.

CONTACT US

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Kroklam
Operated by:

Email:

support@kroklam.com