BILLING TERMS

DEFINITIONS

Seller refers to Kroklam, operated by HEHONG(HONG KONG)TECHNOLOGY GROUP LIMITED.

Buyer refers to the customer placing an order through Kroklam.com.

Goods refers to the products purchased by the Buyer from Kroklam.

PAYMENT

All payments are due at the time the order is placed.

We accept major payment methods, including Visa, Mastercard, American Express, Discover, PayPal, and other payment options available during checkout.

Orders will only be processed after successful payment authorization.

If a payment is declined or cannot be completed, the order will not be confirmed or shipped.

By placing an order on Kroklam.com, you authorize us to charge the selected payment method for the total purchase amount shown at checkout.

ORDER PROCESSING

Orders are typically processed within:

1–3 business days

after payment confirmation.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please note that processing time is separate from delivery time.

SHIPPING POLICY

Kroklam offers tracked delivery for eligible orders.

Estimated delivery time:

United States: 10–15 business days
Canada: 10–15 business days
Australia: 10–15 business days

Delivery times are estimates and may vary due to factors outside our control, including carrier delays, weather conditions, holidays, customs processing, or other unexpected circumstances.

For more information, please visit our Shipping & Delivery Policy.

FREE SHIPPING

Kroklam offers free shipping on qualifying orders as displayed on our website.

Shipping promotions and eligibility requirements may change from time to time.

Any applicable shipping fees will be clearly displayed during checkout before payment is completed.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We want every order to arrive safely.

If your order arrives damaged, defective, or incorrect, please contact us within a reasonable time after delivery.

Please provide:

• Order number
• Description of the issue
• Photos of the item and packaging

Our customer service team will review your request and provide assistance.

Contact:

support@kroklam.com

RETURNS & REFUNDS

We accept eligible returns within:

30 days of delivery

To be eligible for a return:

• The item must be unused
• The item must be in its original condition
• Original packaging should be included when applicable
• Proof of purchase or order information must be provided

Customers must contact us before returning any item.

For complete details, please visit our:

Returns & Refund Policy

ORDER CANCELLATIONS

If you need to cancel or modify an order, please contact us as soon as possible.

Requests must be submitted before the order enters processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

PAYMENT DISPUTES

If you have any concerns regarding your order or payment, please contact our customer service team before initiating a payment dispute.

We are committed to working with customers to resolve order-related issues.

Contact:

support@kroklam.com

CUSTOMER SUPPORT

If you have questions regarding payments, orders, shipping, returns, or refunds, please contact:

support@kroklam.com

Our team will review your request and provide assistance.

GOVERNING LAW

These Billing Terms and any disputes arising from your use of Kroklam.com shall be governed by and interpreted in accordance with the laws of Hong Kong.

CHANGES TO THESE TERMS

Kroklam reserves the right to update or modify these Billing Terms at any time.

Any changes will become effective when posted on this page.

Your continued use of Kroklam.com after changes are published means you accept the updated terms.