RETURNS & REFUND
OVERVIEW
At Kroklam, we want you to feel confident with every purchase.
If you are not completely satisfied with your order, we are happy to assist you according to the terms below.
Kroklam accepts eligible returns within:
30 days of delivery
Please contact us before sending any item back.
RETURN ELIGIBILITY
To be eligible for a return, your item must:
- Be requested within 30 days of delivery
- Be unused and in its original condition
- Include original packaging when applicable
- Include proof of purchase or order information
Items that are returned without contacting us first may not be processed correctly.
NON-RETURNABLE ITEMS
Some items cannot be returned, including:
- Items that have been used, damaged, or altered after delivery
- Personalized or customized products
- Clearance or final sale items (if applicable)
- Items returned without prior approval
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
HOW TO REQUEST A RETURN
To start a return, please contact our customer service team:
Email:
support@kroklam.com
Please include:
- Order number
- Customer name
- Reason for return
- Photos of the item (if applicable)
Our team will review your request and provide return instructions.
Please do not send items back before receiving return instructions from us.
RETURN SHIPPING
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The item is defective
- You received the wrong product
For approved returns caused by an error on our side, we will work with you to find an appropriate solution.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We carefully inspect orders before shipment.
However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please provide:
- Order number
- Description of the issue
- Photos or videos showing the problem
Our customer service team will review your request and provide assistance.
Contact:
support@kroklam.com
REFUNDS
Once your returned item has been received and inspected, we will notify you of the refund status.
If your refund is approved:
- The refund will be issued to your original payment method.
- Processing time depends on your bank or payment provider.
Please allow:
5–10 business days
for the refund to appear after approval.
CANCELLATION POLICY
If you need to cancel or modify your order, please contact us as soon as possible.
Cancellation requests must be submitted before your order enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible.
EXCHANGES
At this time, we do not offer direct exchanges.
If you need a different item, please return your original order according to this policy and place a new order separately.
LATE OR MISSING REFUNDS
If you have not received your refund after the expected processing time:
- Check your bank account again.
- Contact your payment provider.
- Contact your bank, as processing times may vary.
- If you still have not received your refund, contact us.
Email:
support@kroklam.com
CONTACT US
If you have any questions about returns or refunds, please contact:
Kroklam Customer Service
Email:
support@kroklam.com
We are happy to help with any order-related questions.